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Booking takes three steps: enter your route, date and number of passengers; compare instant prices for sedan, van or premium vehicles, with VAT, tolls and an English-speaking driver included; then reserve with a deposit from 10%, paying the balance to your driver on the day. WhatsApp and email are also available for custom requests.

Yes. From any GoToo city guide you can reserve a transfer or day trip on the spot — so the same page that shows what to see, where to stay and what to eat also lets you book the ride to get there.

Directly with GoToo. As a licensed Portuguese operator (RNAVT 10586), GoToo handles the booking, the driver and the support, with no reseller or marketplace in between.

Yes. City-to-city transfers, airport pickups and day tours can be combined under a single booking, arranged by one local team — so an entire itinerary is organised directly with GoToo.

Lisbon, Porto, Sintra, the Algarve, the Douro Valley and Madeira are the most visited. Lisbon and Porto anchor most trips, while Sintra and the Douro are usually reached as day trips. GoToo publishes a city-by-city guide for each — what to see, where to stay and what to eat — at gotoo.pt/portugal.

For a first visit, 7 to 10 days is usually enough to combine Lisbon, Sintra, Porto and the Douro Valley. The Algarve or Madeira are best added as separate legs of two to three days each.

Spring (April to June) and autumn (September and October) offer mild weather and smaller crowds. Summer is hot and busiest, especially in the Algarve, while winter stays quieter and milder than most of Europe.

Yes. Sintra lies about 30 km from Lisbon, roughly 40 minutes by car, and is easily seen in a day. Pena Palace, Quinta da Regaleira and the Moorish Castle are the main sights. See the full Sintra guide.

The Ribeira riverfront, the port wine cellars across the river in Vila Nova de Gaia, Livraria Lello and a Douro river cruise are the highlights, and most sit within the walkable historic centre. See the full Porto guide.

Yes. GoToo’s city guides are organised city by city and cover what to see, where to stay, what to eat and current events. They can be read at gotoo.pt/portugal.

By private transfer it is about 30 km, roughly 40 minutes door to door, with the option to add stops such as Cascais. Trains also run from Lisbon, though a private transfer avoids connections and luggage handling.

The direct route is about 313 km and takes roughly 3 hours. Many travellers break the journey with stops in Óbidos, Fátima or Coimbra, turning the transfer into a day trip.

A private transfer covers the route in about 2 hours 30 minutes, door to door. It generally suits groups and families with luggage better than connecting trains or buses.

Yes. The Douro Valley is about 1 hour 30 minutes from Porto, and a day trip can combine vineyard visits, a river cruise and lunch, with a local driver waiting throughout.

A private transfer is door to door, carries your luggage and can stop at sights along the way. The train can be cheaper for solo travellers, while a private vehicle usually wins for groups, families and tight schedules.

Baixa and Chiado suit first-time visitors for their central location, while Alfama offers historic character and Príncipe Real a quieter, upscale base. The right area depends on your pace and budget.

The Ribeira and Baixa areas place you in the historic centre near the river, while Cedofeita and Bonfim are quieter and more local. Vila Nova de Gaia, across the river, is handy for the port wine cellars.

Yes. As a licensed travel agency (RNAVT 10586), GoToo arranges hotels and packages through viagens.gotoo.pt, and curated stays can be paired with your transfer.

Yes. Hotels can be combined with transfers and day trips under a single booking, handled by one local team. Share your dates and route, and a tailored quote is prepared for you.

You can book online through our booking form, via WhatsApp, or request a custom quote by email.

Yes. All our prices are per vehicle and include fuel, tolls and the driver, so you always know the final cost in advance with no hidden fees.

Yes. We operate 24/7 with prior booking and subject to fleet availability; therefore you can schedule early-morning or late-night transfers with confidence.

Yes. All drivers speak English and are used to working with international travellers, which makes communication easy throughout the transfer.

We recommend booking at least 48 hours in advance, especially in high season or for long-distance routes, so we can guarantee availability of the right vehicle.

Yes, you can request the same driver and we will confirm it depending on schedule and availability. Many repeat clients prefer this option.

Yes. Last-minute bookings are possible depending on availability; in these cases, contacting us via WhatsApp is usually the fastest way to confirm a GoToo transfer.

Yes. Wi-Fi is available in most vehicles. Please request it when booking so we can assign a car that includes onboard internet access.

Yes. Small pets in appropriate carriers are allowed upon prior request. Let us know in advance so we can prepare the vehicle accordingly.

Yes. All bookings receive an automatic confirmation by email, followed by detailed service information from our team.

The driver is usually at the meeting point around 30 minutes before the scheduled arrival time of your flight, so you are never left waiting after you exit arrivals.

Yes. We monitor your flight in real time and adjust the pickup time if there are delays or early arrivals, which means your GoToo airport transfer stays aligned with your flight schedule.

Up to 90 minutes after landing is included in the price when your flight number was provided at booking. If you need more time, please contact us via WhatsApp and we will do our best to accommodate you.

If your luggage is delayed or lost, please contact us as soon as possible. We can extend the waiting time or reschedule the service, depending on what works best for you.

You will meet the driver in the arrivals hall at a clearly defined meeting point, which we send by email or WhatsApp together with a simple map or photo.

The driver will still wait at the meeting point for the included waiting time. However, we strongly recommend turning your phone on as soon as you land so we can stay in touch.

Yes. Airport access tolls and standard parking during the included waiting time are part of the final price, so you do not pay extra on arrival.

Yes. You can book a round trip in one go, and we will confirm both transfers under the same reservation.

Yes. We arrange transfers to and from Lisbon, Porto, Faro and Funchal, as well as other main Portuguese airports, subject to fleet availability and driving times.

Yes, as long as the change is requested with reasonable notice and confirmed by our team so we can adjust the schedule.

We offer sedans, MPVs, passenger vans and premium vehicles such as Tesla and similar categories, which cover most GoToo transfer needs.

Depending on the vehicle, we can accommodate from 1 up to 8 passengers in a single car or van. For larger groups, minibuses and coaches are available on request.

Luggage capacity depends on the vehicle type. During booking, we ask for the number and size of bags so that we can assign the right car from the start.

Yes. If you have extra luggage or travel with a group, we recommend booking an MPV or van for more comfort and legroom.

Yes. Baby and child seats are available for an extra fee, and booster seats are free. Please book them in advance and tell us the age of each child.

Yes. All vehicles used for transfers are equipped with air conditioning, which is especially important in summer.

Yes. Through our GoMobility partners, we can provide adapted vehicles for passengers with reduced mobility, subject to availability and route.

Yes. All vehicles in our fleet are strictly non-smoking for safety and comfort reasons.

Yes. Oversized items are allowed, but they must be declared in advance so we can allocate a suitable vehicle and confirm the price.

Yes. Most vehicles have USB or 12V charging options available for your devices, which makes longer GoToo transfers more comfortable.

Yes. You can add up to two stops on the way. For each stop, select at least one hour of waiting time during booking so the quote remains accurate.

Yes. Many clients book transfers with sightseeing stops in places like Óbidos, Fátima, Coimbra, Nazaré or Cascais, turning the journey into a mini tour.

Yes. Extra waiting time is possible and will be added to the final price when needed.

Yes. You can send us your full plan, and we will prepare a custom route and quote tailored to your needs and timing.

The price includes the direct route plus the stops listed in your booking. Extra detours may change the final price, and we will always inform you before confirming.

Yes. Meal stops are possible and can be combined with sightseeing; they should be planned in advance and count towards the total waiting time.

Popular options include Óbidos, Fátima and Coimbra, which combine culture, history and convenient locations along the route.

Yes. We can turn your transfer into a day trip with guided stops and free time in selected destinations, which is one of the most requested GoToo services.

Yes. Stops and waiting time influence the final quote, especially if they extend the original route or duration significantly.

Yes, provided the change is requested before the service starts and confirmed by our team so we can update the schedule and price if required.

For the online deposit we accept Apple Pay, Google Pay, credit and debit cards, Multibanco and MB Way. The balance is then paid directly to your driver on the day, in cash or by a secure payment link. For corporate clients and travel partners, bank transfer or invoice is also available.

Yes. At checkout you choose your deposit — anywhere from 10% to 100% of the total price. For cars and vans, the balance is then paid to your driver on the day, in cash or by a secure payment link. For group bookings (minibuses and coaches), the full balance is due no later than 15 days before the service.

Yes. Refunds follow our cancellation policy. For cars and vans, cancellations made 24 hours or more before pickup are refunded in full. For group bookings, the deposit is non-refundable and charges apply closer to the date. Full details are on our Refund & Cancellation Policy page.

For cars and vans, yes — cancel free of charge up to 24 hours before pickup, with the amount paid online refunded in full (or a 100% credit voucher valid 12 months). Less than 24 hours before, or no-shows, are not refunded. Group bookings (minibuses and coaches) follow separate terms: the deposit is non-refundable and the booking is charged in full from 14 days before the event. Full details are on our Refund & Cancellation Policy page.

Yes, subject to availability — up to 24 hours before the service for cars and vans, and up to 14 days before for group bookings. The final price may change if the new date falls into a different season or tariff period.

All our prices are per vehicle, not per person, unless clearly stated otherwise in a specific offer or group package.

Waiting time beyond the included limit is charged according to our hourly waiting-time policy, which we share in advance when it applies.

Yes. GoToo Trips & Transfers belongs to a licensed travel agency and issues invoices in full legal compliance with Portuguese regulations.

Yes. All service fees related to the transfer are already included in the final amount you see at checkout, so the price is clear from the start.

No. Tips are not included and are entirely optional, depending on your satisfaction with the service you receive from your GoToo driver.

Yes. All drivers are properly licensed and follow Portuguese regulations for passenger transportation, including insurance and training requirements.

Yes. All vehicles are covered by insurance, including passenger liability, according to legal requirements.

Yes. Vehicles follow a strict maintenance and inspection plan to ensure safety, reliability and comfort for every GoToo transfer.

Yes. Assistance with loading and unloading luggage is part of the service and included in the price.

Yes. Light assistance from the door to the vehicle and back is available. Please mention any mobility needs in your booking so we can plan ahead.

Yes. We follow Portuguese safety regulations for child seats. Please provide the age and weight of each child when booking.

Yes. Drivers monitor traffic and choose the best available route to keep the journey safe and efficient, even during peak hours.

Delays are extremely rare. If anything unexpected happens, we inform you immediately and provide an alternative solution whenever necessary.

No. All our services are private transfers, so you only travel with your group and the driver.

You can contact us by WhatsApp or email using the contacts on our website. In most cases, WhatsApp is the fastest channel for support.