What happens if my flight is delayed? Airport transfer waiting policy explained

A pre-booked private transfer does not leave without you if your flight is late. The driver follows your flight by its number, and the waiting time counts from the real landing time — not from the original schedule.

This is the biggest difference between a private transfer and a taxi or a ride-hailing app. A taxi rank or an on-demand app has no idea when, or whether, your flight has landed. A transfer booked in advance is tied to your flight number, so a delay is planned for, not a reason to lose your car.

The facts

Across the European airport-transfer industry, the usual free waiting time for airport pickups is 60 minutes after landing, with the driver tracking the flight and adjusting the pickup.

Delays matter in Portugal because arrivals here are often late:

Source: EUROCONTROL, European Aviation Overview — 2025 Review. Lisbon delays mainly due to weather and airport capacity.

Where GoToo stands

GoToo is a private, pre-booked transfer service in Portugal — Lisbon, Porto and Faro — not a taxi rank and not an on-demand app.

• Airport arrivals: your driver waits up to 120 minutes after the real landing time, following your flight.
• Other pickups: 60 minutes of waiting at the pickup point.
• No waiting surcharge within these times.
• Flight cancelled or moved to another day? That is a change to your booking, not waiting time — and changes are free.

How it works when you book

1. Enter your flight number when you book, so the arrival can be followed.
2. If the flight is early or late, the pickup follows the real landing time.
3. Your driver meets you once you are through the terminal.

Book a private transfer with flight tracking